ORDERS

To place an order, add an item to your cart and proceed to check out. Once your order has processed, you will receive an order confirmation e-mail. Once your order has shipped, you will receive a shipping confirmation e-mail with tracking information.

Please note, once an order has been placed, we are unable to make changes to the order details or delivery address. Please ensure all details are correct prior to purchasing.

If you need assistance with your order or help locating a specific item or style, please e-mail us at Admin@luxosclothing.com.

 

CART

Products on www.LuxosClothing.com are sold on a first come first served basis.

Your item is not reserved once you add to cart. Once you begin the checkout process the item will be reserved for 5 minutes to allow you to complete your purchase.

SOLD OUT

While we endeavor to make stock available to all of our customers we are currently experiencing high demand. If the item you are interested in is out of stock please click waitlist on the product page and enter your email address to sign up to be notified when the item is back in stock.

 

SHIPPING

DOMESTIC SHIPPING (WITHIN THE US)

We offer free USPS First Class and Priority Shipping for all orders to the 48 contiguous U.S. States.

USPS Express $20

 

INTERNATIONAL SHIPPING

We offer flat fee of $20 for FedEx priority shipping(2-5 Business days) to Canada and to the following countries in Europe, Asia, Australia and the Middle East:

Andorra, Australia, Austria, Bahrain, Bangladesh, Belgium, Brunei, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Macao, Malaysia, Malta, Monaco, Montenegro, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, Vietnam, Yemen. 

 

DUTIES AND TAXES

International shipping is not inclusive of duties and taxes. Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery. We advise international customers to confirm/calculate applicable duties and taxes before purchasing. Please contact us at Admin@luxosclothing for assistance.

 

LOST PACKAGE

We will be responsible for lost packages during transit. If tracking never shows as delivered we will either resend your order or refund your order. We are not responsible for lost or stolen packages after tracking shows as successfully delivered. If by anyhow tracking shows as delivered and customers claim they never received the order we will need a CCTV footage showing that package has never been delivered by courier. 

 

TRACKING YOUR DELIVERY

A tracking link directing you to the shipper’s portal will be sent to you via email once your order has shipped.

 

ESTIMATED DELIVERY TIME

Orders placed before 1:00pm (ET) will be shipped out within 1 business day, regardless of shipping speed selected. Processing times do not include weekends or U.S. federal holidays.

USPS First Class (within the US): 3-5 business days
USPS Priority (within the US): 1-3 business days
USPS Priority Express: 1 business day
Fedex International Shipping: 1-3 business days